Client Retention

Always providing exceptional customer service.

Why PAI?

PAI is proud to maintain an outstanding client retention record, which is a direct result of our exceptional and dedicated account management and customer service teams. Our staff has the experience and knowledge to anticipate program needs and work independently, assuring clients programs are being administered accurately and professionally and allowing them to focus on their own responsibilities. Our priority is our clients, and we make sure every job we take on allows us to provide the highest level of service possible.

customized solutions

A shared vision throughout PAI is evidenced by our process improvement and outstanding service outcomes from first contact, where we listen to our client describe their needs and objectives and create a customized solution. By implementing efficient processes that meet our clients unique objectives immediately, we are able to reduce ongoing administrative costs and make small but mighty PAI the right choice.

Team Solution

PAI is a team of highly respected professionals. Our Accounting Department manages all of our clients’ financial needs. Our Benefits Administrators, along with our Client Consultants, handle the day-to-day operations. Our Account Management Team is staffed with Quality Assurance and Account Management Specialists. PAI’s Ownership and Management Team provides hands-on support to all of our accounts, ensuring our level of service provided to clients is consistently excellent.

cost effective solutions

PAI offers its clients cost-effective solutions supported by the flexible, direct account management of a small firm combined with the benefits of nearly 20 average years of tenured staff experience. Our knowledgeable staff members have proven track records of implementing custom business solutions that avoid the “one size fits all” effect of the large but inflexible administrators.