years of industry experience

executing timely and accurate payments to people in need.

About PAI

Pool Administrators Inc. (PAI) is a woman-owned business located in Glastonbury, Connecticut, that was founded in 1998. Since our inception, we have worked with state agencies in more than half the states in the U.S. to facilitate access to human services for people in need. Our experience includes work with a variety of federally and state funded subsidy and reimbursement programs, pre-existing condition insurance plans, not for profit organizations and reinsurance programs serving individuals, small businesses, insurers and state insurance markets. We provide administrative, financial and advisory services in a direct customer service and account management capacity. We are pioneers in administrative innovation, using technology that is customizable and proven to address initiatives set forth by our clients. We are automating program administration with a human touch.

Mission Statement

PAI’s mission is to contribute to the access of healthcare and human services by delivering customer-centric, administrative, analytical and consultative services to public and private service programs.

We accomplish this by combining our expertise and specialized practices, with streamlined, cost-effective methods and systems, all supported by our collaborative problem solving approach. We are passionate about improving access to healthcare and human services by working together to solve fundamental issues for people in need.

  • “PAI’s commitment to effectively managing all aspects of our account relationship is evident from the first line insurance benefit consultants through to their financial and management support team members.”

    Executive Director, State Health Insurance Plan
  • “The PAI staff has been highly professional, knowledgeable and helpful. They perform their administrative functions on a timely and accurate basis and always keep the Board of Directors informed.”

    Board Chair, State Legislated Entity
  • “PAI takes initiative, problem solve and provide quality work in a timely manner. As I manage multiple programs and contracts, their ability to keep me informed while working successfully and independently has been invaluable.”

    Medical Administration Manager, State Department of Social Services