Service Level Achievement

Consistently achieving above and beyond accuracy for service level achievement.

The Human Touch with Automated Services

PAI offers a wide variety of services based on the specific needs of our clients. We are proud to have a reputation of outstanding administrative outcomes, as well as unparalleled customer service. Most of these services are standard, however additional services are available based on client requirements. Our core services include:

Premium Billing, Collection & Reconciliation
Enrollment & Eligibility Maintenance
Eligibility & Subsidy Administration (including determination)
Claim Reimbursement
Complete Assessment Administration
Contact Center Operations
Financial Oversight of Operations

Our Results

100% of all inbound paperwork processed in accordance with applicable Service Level Requirement.
100% of subsidy or reimbursement payments made in accordance with applicable Service Level Requirement.
We exceed our Phone Service Level Requirements 99% of the time.
  • “PAI’s commitment to effectively managing all aspects of our account relationship is evident from the first line insurance benefit consultants through to their financial and management support team members.”

    Executive Director, State Health Insurance Plan
  • “The PAI staff has been highly professional, knowledgeable and helpful. They perform their administrative functions on a timely and accurate basis and always keep the Board of Directors informed.”

    Board Chair, State Legislated Entity
  • “PAI takes initiative, problem solve and provide quality work in a timely manner. As I manage multiple programs and contracts, their ability to keep me informed while working successfully and independently has been invaluable.”

    Medical Administration Manager, State Department of Social Services