Pool Administrators Inc. is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Pool Administrators Inc. Web site and governs data collection and usage. By using the Pool Administrators Inc. website, you consent to the data practices described in this statement.

Collection of your Personal Information

Pool Administrators Inc. collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Pool Administrators Inc. also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Pool Administrators Inc.. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Pool Administrators Inc. for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pool Administrators Inc. Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Pool Administrators Inc. public message boards, this information may be collected and used by others. Note: Pool Administrators Inc. does not read any of your private online communications.

Pool Administrators Inc. encourages you to review the privacy statements of Web sites you choose to link to from Pool Administrators Inc. so that you can understand how those Web sites collect, use and share your information. Pool Administrators Inc. is not responsible for the privacy statements or other content on Web sites outside of the Pool Administrators Inc. and Pool Administrators Inc. family of Web sites.

Use of your Personal Information

Pool Administrators Inc. collects and uses your personal information to operate the Pool Administrators Inc. Web site and deliver the services you have requested. Pool Administrators Inc. also uses your personally identifiable information to inform you of other products or services available from Pool Administrators Inc. and its affiliates. Pool Administrators Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Pool Administrators Inc. does not sell, rent or lease its customer lists to third parties. Pool Administrators Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Pool Administrators Inc. may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pool Administrators Inc., and they are required to maintain the confidentiality of your information.

Pool Administrators Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Pool Administrators Inc. keeps track of the Web sites and pages our customers visit within Pool Administrators Inc., in order to determine what Pool Administrators Inc. services are the most popular. This data is used to deliver customized content and advertising within Pool Administrators Inc. to customers whose behavior indicates that they are interested in a particular subject area.

Pool Administrators Inc. Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pool Administrators Inc. or the site; (b) protect and defend the rights or property of Pool Administrators Inc.; and, (c) act under exigent circumstances to protect the personal safety of users of Pool Administrators Inc., or the public.

Use of Cookies

The Pool Administrators Inc. Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Pool Administrators Inc. pages, or register with Pool Administrators Inc. site or services, a cookie helps Pool Administrators Inc. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pool Administrators Inc. Web site, the information you previously provided can be retrieved, so you can easily use the Pool Administrators Inc. features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Pool Administrators Inc. services or Web sites you visit.

Security of your Personal Information

Pool Administrators Inc. secures your personal information from unauthorized access, use or disclosure. Pool Administrators Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Pool Administrators Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. Pool Administrators Inc. encourages you to periodically review this Statement to be informed of how Pool Administrators Inc. is protecting your information.

Contact Information

Pool Administrators Inc. welcomes your comments regarding this Statement of Privacy. If you believe that Pool Administrators Inc. has not adhered to this Statement, please contact Pool Administrators Inc. at ramona@donaldson-group.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

  • “PAI’s commitment to effectively managing all aspects of our account relationship is evident from the first line insurance benefit consultants through to their financial and management support team members.”

    Executive Director, State Health Insurance Plan
  • “The PAI staff has been highly professional, knowledgeable and helpful. They perform their administrative functions on a timely and accurate basis and always keep the Board of Directors informed.”

    Board Chair, State Legislated Entity
  • “PAI takes initiative, problem solve and provide quality work in a timely manner. As I manage multiple programs and contracts, their ability to keep me informed while working successfully and independently has been invaluable.”

    Medical Administration Manager, State Department of Social Services