Client Services: A Team Approach
Pool Administrators Inc. strives to provide our clients with unparalleled service. Each client is assigned a committed Account Manager, financial specialist and customer service manager who regularly work with them to analyze their business needs and ensure their utmost satisfaction. A professional, experienced, function-based team collaborates with clients, board of directors, stakeholders and other contributing entities to create an appropriate strategy and plan of execution.
We share the same objective: to implement best practices that allow for positive, efficient and effective outcomes. The way we accomplish this is twofold: we not only take the time to truly listen to our clients, but we also make an effort to fully understand the intricacies of their plans and programs — inside and out.
At PAI, our breadth of experience and leadership in health plan administration and risk reallocation is clearly evident in the value our clients receive when working with us.
Plan Design and Other Specialized Consulting Services
The consultative approach offered by PAI is truly distinctive. Our main goal is to provide exemplary and consistent consultative guidance to our clients in the design, implementation and successful administration of plans and programs that meet their specific needs. PAI provides consultative services during all phases of the Plan of Operations design process, including those that are affected by legislative and regulatory changes. Our team will work closely with all interested parties on such considerations as plan eligibility, premium rate determination, plan mandates and member subsidy administration