SPARCS Subsidy Administration System

SPARCS is a custom-designed web based subsidy payment administration, reporting and control system that has the ability to:

• Determine eligibility based on complex business rules
• Process and maintain member enrollment activity (including multiple lines of coverage)
• Track subsidy payments
• Generate outbound letters
• Store and track scanned images of inbound correspondence  

The user-friendly web interface allows customer service staff to provide a comprehensive level of customer support.  The SQL based reporting capabilities offer limitless customized reporting options, such as:

• Customer application and appeal process tracking
• Outbound correspondence summaries
• Customer call type/issue trend reports
• Financial tracking, including payment history by member or by subsidized entity

SPARCS also offers the subsidized entities access to real time eligibility data via a web interface or through a secure batch file transfer.